The Pensions and Insurance Authority (PIA) regulates and supervises pensions schemes, pensions and insurance service providers through a combination of off-site analysis and on-site inspections. The supervisory process comprises the following: Formulation and Review of laws and Regulations.

The Pensions and Insurance Authority receives and handles complaints lodged against entities registered by the Authority. The Authority’s role and powers are vested in the Insurance Act No 27 of 1997.

The Authority has experienced and well qualified staff, who competently handle complaints.