The Pensions and Insurance Authority regulates and supervises pension and insurance service providers using a risk-based regulatory and supervisory approach that focuses on identifying, assessing, and mitigating risks that may threaten the safety, soundness, and integrity of the pensions and insurance sector.

The supervisory process comprises, among others, the formulation, review, and enforcement of laws, regulations and guidelines aimed at ensuring compliance, safeguarding policyholders and pension scheme members, and promoting the stability and sustainability of the pensions and insurance sectors.

The Pensions and Insurance Authority is committed to protecting the rights and interests of pension scheme members and insurance policyholders. Our complaints handling procedure provides a structured, fair, and transparent process for resolving complaints against pension and insurance service providers.

As part of this process, complainants are required to first lodge their complaints with the relevant service provider through its internal complaints handling mechanism. Where a complaint remains unresolved or is not addressed satisfactorily within the prescribed timeframe, you may escalate your complaint to PIA for an intervention in line with its regulatory mandate. Through this process, PIA promotes accountability, consumer protection, and confidence in the pensions and insurance sectors.