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Complaints form

The Pensions and Insurance Authority (PIA) has a mandate to protect the interests of pension scheme members and insurance policy holders. The Authority therefore take complaints seriously and has developed an internal procedure for handling complaints. However, you are first required to lodge in the complaint with the entity (pension scheme or insurer) or the service provider (pension scheme administrator/manager/custodian/insurance broker/agent/company) before escalating it to the PIA. Please use this form to lodge in your complaint. If you are not sure about anything or have difficulties filling the form, kindly get in touch with us by telephone +260 211 251041/5 or +260 97 7335815 or email

Please give us information about yourself
Details of the entity you are complaining against
If your complaint is against an insurance company, kindly provide the following details
Please attach the following: (i) Copy of identity* (ii) Copy of insurance policy* (iii) Copy of pension benefit statement (if applicable and available) (iv) Other